Our client is an established provider of the retail industry’s most advanced omni-channel solutions. Their solutions allow organisations to interact with their customers differently by having a more comprehensive understanding of who they are, what they want and the reasons they buy and then allows them to configure the solutions to exceed expectations.
The VP Transformational Lead will be responsible for the implementation of transformation initiatives in the support function as well as leading the team responsible for delivering each transformational project. They will work in close partnership with customers and suppliers to ensure that programs are delivered on-time, in budget and of a high-quality. They will also hold partners to account and support customers through change activity. The VP Transformational lead will chair internal and external steering groups to report to senior executives on the progress of individual projects as well as the overall programme. Further to this, the VP Transformational Lead will engage with Senior stakeholders both internally as well as partners and customers. They will also be involved in managing a team including project managers, business sponsors and team members across multiple skillsets. The role will be based in Shanghai, China.
The ideal candidate will have operational experience within both support and customer experience functions, ideally leading and operating within a global support structure. 7-10 years of experience within management and consulting would be preferred, with 5-7 years of complex project or program leadership. Prior knowledge of delivering Agile programmes would also be beneficial. A background in quantitative and/or financial analysis would be ideal, as well as experience of offshore, outsourcing and business process redesign. Further to this, experience of operating in various regions within Asia Pacific would be beneficial, ideally within the Philippines. Languages are important for this role and English is essential. The ideal candidate will be based in Shanghai, China.