Our Client provide a single application for the entire DevOps lifecycle. Their application is an open-source project and helps professionals to collaborate on code. Their solution aims to make the software lifecycle substantially faster. They have raised an impressive level of funding and have also received an impressive valuation.
The Technical Account Manager will be responsible for supporting the onboarding activities of new customers, within the Public Sector market. They will establish and nurture relationships with key stakeholders in order to increase adoption, retention and customer satisfaction as a trusted advisor to the customer. Further to this, the Technical Account Manager will be responsible for identifying upsell opportunities and managing customer escalations. This individual will be responsible for managing a small team. The role will be based in Washington DC, USA.
The ideal candidate will have at least 7 years of experience in a similar role with direct customer advocacy and engagement experience within either post-sales or professional services. Experience of working within a Customer Success capacity to increase satisfaction, adoption and retention. Experience with Ruby on Rails applications and Git would also be beneficial. The ideal candidate will have a good understanding of continuous integration, continuous deployment, ChatOps and cloud native. A thorough understanding of Unix and Unix-based operating systems is also required as well as a knowledge of BASH/Shell scripting (including systems and init.d startup scripts). The ideal candidate will be comfortable setting up HA/DR, working with Containers and Schedulers (Kubernetes preferred) and also have experience with AWS stack (EC2, ECS, RDS, ElastiCache). The ideal candidate will be based in Washington DC, USA.