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Customer Success Manager – U.S.

Customer Success Manager – U.S.
16th February 2022 abbiew
    16th February 2022
    Job Type


    Company / Technology: 

    Our client is a leading Supply Chain SaaS vendor and has been recognised as the top Logistics IT Provider throughout the last decade. The company offers a suite of solutions that work together to streamline the end-to-end supply chain process and more than $500bn in commerce value is processed on this organisation's network annually. 

    Role / Market:

    Having recently hired a new CEO with a background in customer success, this organisation is expanding its customer success team in North America. We are searching for multiple Customer Success Managers to identify opportunities to cross-sell and up-sell to an existing, enterprise customer base globally. This role would be remote and comes with the opportunity to earn a highly achievable and excellent bonus that the entire team overachieved against last year. 

    • Retain a high level of customer satisfaction, developing uniquely strong customer loyalty and trusted advisor status. 
    • Travel expectations, at most, will be 25%. 
    • A background in Supply Chain Management would be advantageous; however, our client will consider CSM's that are working in customer success roles within enterprise SaaS software companies.

    Further Company Info / Highlights:

    Due to its recent and significant success, this vendor has received substantial investment. Alongside developing a range of innovative solutions incorporating AI, Blockchain, IoT and ML, our client has acquired multiple companies to complement its impressive growth on a global scale. Notable customers include the likes of BASF, DB Schenker, DHL Express, FedEx, Royal Dutch Shell, and United Parcel Service (UPS) to name a few. 

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