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Customer Success Manager

Customer Success Manager
11th August 2020 abbiew
    11th August 2020
    Job Type


    Customer Success Manager - San Francisco (Remote)

    A rare opportunity has arisen to join a privately owned (pre-IPO) disruptive SaaS CX vendor at the forefront of helping their impressive portfolio of leading global brands ensure they provide exceptional and rewarding Customer Experience.

    The role is as a Customer Success Manager in a fast-paced and quickly growing environment. Joining an impressive entrepreneurial team, as a trusted advisor you will provide guidance to customers, ensuring they realise the value from the CX solution.

    Responsibilities will include:

    • Responsible for establishing a high level of trust with customers
    • Driving satisfaction and loyalty, developing long terms relationships
    • Understand the customers business objectives to maximise adoption of the solution
    • Communicate feedback internally on clients to multiple departments including Product and Engineering


    • Hold a Bachelor or Master’s Degree
    • A minimum of five years’ experience working in a Customer Success or Account Management role
    • Experience of SaaS solutions to Enterprise customers
    • Exposure to Contact Center led customers or technology is highly desired
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